Returns & Exchanges
At IFB.SG, we want you to shop with confidence, which is why we offer a 14-day return and exchange policy for items in their original condition. Please ensure your products are unused and include all original packaging to qualify for a full refund or replacement.
Initiate Your Request
Log into your IFB.SG account and navigate to your order history to submit a return request or contact our support team with your order number.
Prepare the Package
Securely pack the items in their original box, ensuring all tags, manuals, and protective materials are included to prevent damage during transit.
Ship the Item
Drop off your package at a designated carrier location or schedule a courier pickup using the prepaid return label provided by our customer service.
Receive Refund or Exchange
Once our quality control team inspects and approves the returned items, your refund will be processed to the original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing