Frequently Asked Questions
Everything you need to know about shopping with IFB.SG
What are your delivery options and lead times?
We offer standard delivery across Singapore within 3 to 5 business days. Express next-day delivery is also available for select items if the order is placed before 2:00 PM.
What is your return and exchange policy?
You can return or exchange any unused item in its original packaging within 14 days of receipt. Please ensure you have the original invoice or order confirmation for processing.
Are the products on IFB.SG covered by warranty?
Yes, most electronic and household appliances come with a standard 1-year manufacturer warranty. Specific warranty details can be found on the individual product pages.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayNow, and popular digital wallets like GrabPay and Google Pay for a seamless checkout experience.
How can I track my order status?
Once your order has been dispatched, you will receive an email notification containing a tracking number and a link to our logistics partner's portal.
Do you offer installation services for large appliances?
Yes, basic installation is provided for major appliances such as washing machines and refrigerators. Please select the 'Installation' add-on during the checkout process.